Privacy Policy: Crane Customs LLC

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Our website address is: https://cranecustomsllc.com

1. Comments & Media

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website (such as photos of your roof or interior for project quotes), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2. Cookies & Embedded Content

Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

3. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address for site inspections and roofing services.

• Payment Information: When you make a purchase, request a quote, or sign a service contract.

• Customer Communication: Records of inquiries, appointment details, service history, and feedback.

• Non-Personal Information: IP address, browser type, device information, and website usage patterns.

4. SMS Messaging & Compliance

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA: Crane Customs LLC DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

• Opt-In & Consent: You will only receive messages if you have explicitly opted in verbally, via an online form, or by checking a consent box. We maintain timestamped records of all opt-in actions.

• Opt-Out: You can cancel SMS notifications at any time by replying "STOP", "END", or "QUIT".

• No Sharing: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

5. Data Retention & Your Rights

Retention: If you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website, we also store the personal information provided in their user profile. Your Rights: You can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. Contact Us

If you have questions about this Privacy Policy, contact us at: Crane Customs LLC

Phone: 361-300-5358

Email: info@cranecustomsllc.com